Environment and conservation
We reduce waste and single-use plastics, promote responsible water and energy use, and support experiences that protect Uganda's biodiversity and natural spaces.
OUR COMMITMENT
Sustainability
Travel transforms. Let's do it responsibly.
At Viajes Matatu we believe every journey can protect nature, strengthen local communities and celebrate Uganda's cultural richness. We design responsible, safe and respectful experiences that leave a positive mark.
Our commitment
Our sustainability policy guides every decision at Viajes Matatu: from the selection of suppliers and accommodation through to transport, activities, wildlife protection and our relationships with communities. We work to standards of continuous improvement, transparency, respect for human rights and compliance with applicable regulations.
Our commitment
Communities and culture
We prioritise local guides, businesses, artisans and services. We work with professional Ugandan guides and campaign for them to be paid fairly. We foster fair and respectful relationships that generate lasting benefits and protect traditions and cultural heritage.
Wildlife welfare and protection
We follow the guidance of the authorities and rangers, keep responsible distances, and do not support activities that exploit, disturb or endanger animals and their habitats.
Travel responsibly
We invite every traveller to respect local customs, ask permission before photographing people, reduce waste, use refillable bottles and choose products made legally by local communities.
Safety and emergencies
We provide pre-travel information, emergency contacts and clear guidance for acting safely. We recommend holding comprehensive travel insurance and always following the instructions of guides, rangers and authorised suppliers.
ON THE GROUND
Where it shows on the journey
Ziwa Rhino Sanctuary
A conservation and recovery project, and the only place in Uganda where white rhinos can be seen in the wild on a walking safari. It was established in 2005 to reintroduce the white rhino to its natural habitat in the national parks.
Red Rocks Cultural Centre
A community-based tourism initiative located in Musanze, northern Rwanda. It was established to improve the livelihoods of local communities through environmental conservation, responsible tourism and the preservation of Rwanda's rich cultural heritage.
Gorillas and chimpanzees
Trekking is always carried out accompanied by specialised rangers and with a limited observation time. Places are very limited and can sell out several months in advance.
TRANSPARENCY
Sustainability documents and policies
- Sustainability PolicyFramework document for our commitment to responsible and sustainable tourism.PDF
- Responsible Travel & Emergency GuidelinesGuidelines for responsible travel and emergency protocols during the journey.PDF
- Disposable and Consumable Goods PolicyCriteria for managing and reducing disposable and consumable goods.PDF
- Energy Reduction PolicyMeasures to reduce energy consumption across our operations.PDF
- Internal Environmental Management and Community Relations PolicyInternal environmental management and relations with local communities.PDF
OUR PARTNERS
Travel, discover and contribute
When you travel with Viajes Matatu, you are not only discovering Uganda. You are also contributing to a way of travelling that values what is local, celebrates culture and gives something back to the country that gives us so much.
Discover Matatu Arts & Culture